Building a good relationship with your clients can make or break your business. Meet Paula Higgins from the HomeOwners Alliance, who can give you the homeowner’s perspective on what makes a great builder, and Alli Gay from CHI Homes Ltd whose motto is ‘Trust is the one thing we build well’.
They’ll get to the bottom of things, talking about what they do to get the relationship right from the start to help them win business.
In this episode, discover
- How Alli, along with our hosts Aidan and David set clear expectations with their clients.
- Tips on how they juggle multiple projects and clients.
- How they handle tricky conversations – explaining why your quote is not the cheapest and communicating changes during the project.
- How relevant qualifications and endorsements have helped them stand out in an unregulated industry.
- What clients expect – and the details that help you to deliver above and beyond.
Free resources mentioned in the podcast:
Download your free FMB-approved quotation template: fmb.org.uk/quote
Dont forget you can share your story at buildup@fmb.org.uk.
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The Build Up Podcast
Build Up is the FMB podcast for builders tackling the real-world challenges of running and growing a building business in the UK.